Guest Experience Specialist

esacareers; Pittsburgh, Monroeville (Allegheny County, Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k)

EAP

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payment according to company guidelines. The role requires maintaining front desk operations and supporting breakfast setups with a focus on guest satisfaction.

The GSR will uphold safety policies, deliver a welcoming experience, and handle guest information with accuracy while contributing to a clean, organized lobby and common areas.

Qualifications

• High School Diploma or GED or equivalent experience.
• Understand and communicate in English proficiently.
• Proficient operation of property management system technology.
• Audit function when necessary and assigned.
• Complete routine reports and correspondence.
• Apply good judgment at all times.
• Manage problems and guest-related issues.

Responsibilities

• Assist guests, answer phones, check-in/out, and collect payment per guidelines.
• Resolve guest requests with diligent follow-through under Make it Right.
• Maintain front desk, lobby, and common areas in good order.
• Process reservations, registrations, payments, and departures per procedures.
• Adhere to safety and security policies and report issues promptly.

Skills

English proficiency

PMS system

Safety procedures

Documentation

Math operations

Judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payment according to company guidelines. The role requires maintaining front desk operations and supporting breakfast setups with a focus on guest satisfaction.

The GSR will uphold safety policies, deliver a welcoming experience, and handle guest information with accuracy while contributing to a clean, organized lobby and common areas.