Guest Experience Specialist — Front Desk & Service

esacareers; Fort Lauderdale, Deerfield Beach (FL, FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great working environment

Recognition programs

Vision insurance

401(k) savings

EAP

Employee discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative who will assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The GSR will complete front office daily paperwork, uphold safety and security procedures, and embody ESA's service culture by resolving guest issues with respect and kindness.

This role also supports breakfast display operations, housekeeping cross-training, and aims to convert inquiries into reservations while

Qualifications

• High school diploma or GED or equivalent.
• 1–3 months related experience or training.
• Ability to comply with safety and security procedures.
• Proficient English communication.
• Basic math for handling payments.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, registrations, payments, and departures per guidelines.
• Resolve guest issues through the Make it Right process and ESA service culture.
• Maintain front desk area and ensure cleanliness per standards.
• Promote ESA value and convert inquiries into reservations and occupied rooms.

Skills

English proficiency

PMS operations

Safety documentation

Routine reports

Mathematical skills

Problem solving

Guest relations

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative who will assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The GSR will complete front office daily paperwork, uphold safety and security procedures, and embody ESA's service culture by resolving guest issues with respect and kindness.

This role also supports breakfast display operations, housekeeping cross-training, and aims to convert inquiries into reservations while