Guest Experience Specialist — Weekly Pay & Benefits

esacareers; Savannah, Pooler (GA, GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Employee Discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments in line with company procedures. The role involves daily front office paperwork and adherence to safety and security standards across associates and guests.

The GSR will promote ESA services, resolve guest requests, and maintain a welcoming lobby and service culture throughout shifts, ensuring a positive experience for all guests.

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training.
• Proficiency in English for effective guest interaction.
• Experience in guest services is a plus, with ability to support front desk operations.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Answer phones and manage guest check-in/check-out.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk paperwork and ensure safety and security procedures are followed.
• Monitor and maintain clean lobby and front desk areas.
• Promote ESA services and convert inquiries into reservations.

Skills

Guest service

English proficiency

Cash handling

Phone etiquette

POS systems

Problem solving

Education

High school diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments in line with company procedures. The role involves daily front office paperwork and adherence to safety and security standards across associates and guests.

The GSR will promote ESA services, resolve guest requests, and maintain a welcoming lobby and service culture throughout shifts, ensuring a positive experience for all guests.