Guest Experience Specialist

esacareers; Richardson (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering/disoc

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments according to company procedures. The GSR will complete front desk paperwork and ensure safety and security standards are followed for all guests and associates.

Responsibilities include processing reservations, registrations, and payments, resolving guest issues via the Make it Right program, and maintaining an organized front desk area.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist guests and respond to requests with diligent follow-through.
• Process reservations, registrations, payments, and departures per guidelines.
• Resolve guest issues through the Make it Right process, with respect and kindness.
• Maintain cash, credit card, and city ledger accounts; handle balances.
• Keep front desk, lobby, and public areas clean and organized.
• Promote ESA value and convert inquiries into reservations and occupied rooms.

Skills

English proficiency

PMS experience

Cash handling

Customer service

Problem solving

Safety procedures

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments according to company procedures. The GSR will complete front desk paperwork and ensure safety and security standards are followed for all guests and associates.

Responsibilities include processing reservations, registrations, and payments, resolving guest issues via the Make it Right program, and maintaining an organized front desk area.