Guest Services Specialist: Elevate Front Desk - Weekly Pay

esacareers; Alabama; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great environment

Recognition programs

Vision Insurance

401(k) plan

EAP

Discounts through Employee Perks

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The GSR will complete front office paperwork and uphold safety and security procedures for guests and associates.

The role emphasizes delivering the best guest experience, resolving issues through Make it Right, and promoting ESA's service culture.

Qualifications

• English proficiency to interact with guests and colleagues.
• Experience operating a property management system or equivalent.
• Strong customer service and communication skills.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain an organized front desk, lobby, and common areas in compliance with standards.
• Promote ESA's service culture and resolve guest issues using Make it Right.
• Handle cash, credit card, and city ledger balances and related tasks.

Skills

English proficiency

Guest service mindset

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The GSR will complete front office paperwork and uphold safety and security procedures for guests and associates.

The role emphasizes delivering the best guest experience, resolving issues through Make it Right, and promoting ESA's service culture.