Guest Experience Specialist

esacareers; Milwaukee (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle phones, process check-ins/outs, and collect payments in line with company guidelines. The GSR will ensure safety procedures are followed and complete daily front desk paperwork.

The role emphasizes delivering an exceptional guest experience, resolving issues through Make it Right, and maintaining an organized front desk and lobby area with breakfast responsibilities and cross-training opportunities.

Qualifications

• High School Diploma or GED required.
• Experience with front desk systems or hotel PMS preferred.
• Ability to communicate effectively in English with guests and staff.
• Must follow safety, security, and company policies at all times.

Responsibilities

• Assist guests with inquiries, check-in and check-out, and phone calls.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk area, lobby and common areas in a clean, organized state.
• Support breakfast setup and related display tasks in a timely fashion.
• Identify sales opportunities and promote the property to convert inquiries to reservations.

Skills

English proficiency

PMS usage

Safety procedures

Cash handling

Guest issue resolution

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Front desk software

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle phones, process check-ins/outs, and collect payments in line with company guidelines. The GSR will ensure safety procedures are followed and complete daily front desk paperwork.

The role emphasizes delivering an exceptional guest experience, resolving issues through Make it Right, and maintaining an organized front desk and lobby area with breakfast responsibilities and cross-training opportunities.