Guest Services Champion | Weekly Pay & Benefits

esacareers; California (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments following company procedures.

The GSR will promote a positive guest experience, resolve issues via Make it Right, maintain front desk areas, and support breakfast setup and daily paperwork.

This role emphasizes strong communication, English proficiency, and adherence to safety and security guidelines while delivering ESA's service culture.

Qualifications

• High School Diploma or GED required.
• 1–3 months related experience or training preferred.
• Ability to understand and communicate in English.
• Experience with property management systems preferred.
• Ability to complete routine reports and correspondence.
• Strong judgment and guest relations skills.

Responsibilities

• Provide excellent guest experience and assist guests.
• Answer phones, check guests in/out, and process payments.
• Resolve guest issues through Make it Right process.
• Process reservations, registration, payments, and departures.
• Maintain cash, credit card, and city ledger records.
• Set up and maintain breakfast display.
• Keep front desk and lobby areas clean and organized.
• Promote ESA value and convert inquiries to reservations.
• Collect guest information and identify sales opportunities.
• Conduct property tours to ensure brand standards.
• Assist with reasonable accommodations for guest requests.
• Follow safety and security policies.

Skills

English proficiency

Guest relations

Problem solving

Communication

Judgment

Reporting

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments following company procedures.

The GSR will promote a positive guest experience, resolve issues via Make it Right, maintain front desk areas, and support breakfast setup and daily paperwork.

This role emphasizes strong communication, English proficiency, and adherence to safety and security guidelines while delivering ESA's service culture.