Guest Services Pro — Weekly Pay & 401(k) Benefits

InTown Lessee Services LLC; Kentucky; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid PTO

Job summary

InTown Suites is seeking a courteous Front Desk Associate to warmly welcome guests, check them in and out efficiently, and resolve issues with professionalism. You'll handle reservations, guest inquiries, and account for daily cash with accuracy.

The role requires strong computer skills, excellent communication, and the ability to manage multiple tasks in a fast-paced hotel environment. You’ll report to the Regional Operations Manager and support safety and customer service standards across

Qualifications

• Ability to read, understand, interpret information from reports and internal hotel information
• Read, speak, write and understand English to interact with guests and staff
• General computer proficiency and typing accuracy
• Mathematical skills to calculate room revenue, occupancy, and balance cash
• Knowledge of front office operations and guest relations best practices
• Ability to work long hours and manage multiple tasks under time pressure

Responsibilities

• Ensures reservations are taken correctly and courteously
• Represents hotel in a professional manner; checks guests in and out efficiently
• Must be proficient in computer operating system
• Available at all times to deal with guest issues professionally
• Notify General Manager of any guest, employee, or cash concerns
• Provide guidance to property staff as needed
• Ensure compliance with safety and security standards
• Reports to Regional Operations Manager in GM’s absence
• Responsible for bank deposits in GM’s absence
• Identify and follow up on life/safety and inspection issues
• Notify GM of any safety or security violations
• Maintain clean and organized desk and office areas
• Ensure property is clean and free of trash and debris
• Travel to other properties within the market and to the bank

Skills

Customer service

Front desk operations

Cash handling

Computer literacy

Communication

Time management

Problem solving

Job description

InTown Suites is seeking a courteous Front Desk Associate to warmly welcome guests, check them in and out efficiently, and resolve issues with professionalism. You'll handle reservations, guest inquiries, and account for daily cash with accuracy.

The role requires strong computer skills, excellent communication, and the ability to manage multiple tasks in a fast-paced hotel environment. You’ll report to the Regional Operations Manager and support safety and customer service standards across