Front Desk Guest Services Specialist

InTown Lessee Services LLC; Crown Point (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

PTO

Job summary

InTown Suites is seeking a front desk associate to manage reservations, check guests in and out, and ensure a high level of service at our Crown Point property. The role requires strong English communication, solid computer skills, and the ability to handle cash and maintain security standards.

The position supports operations across the front office, coordinating with the regional team and other properties as needed.

Qualifications

• Must have a valid driver’s license, current auto insurance, and a functioning automobile.
• Ability to read, understand, interpret information from reports and hotel data.
• Read, speak, write and understand English to interact with guests and staff.
• Sufficient mathematical skills to calculate room revenue, occupancy percentage and balance a cash bank.
• General computer proficiency and front office knowledge to ensure guest relations and service standards.

Responsibilities

• Take reservations correctly and courteously.
• Represent hotel professionally, check guests in and out efficiently.
• Provide guidance to property staff as needed.
• Notify General Manager immediately of any guest, employee, or cash concerns.
• Ensure compliance with safety and security standards.
• Reports to Regional Operations Manager in GM’s absence.
• Responsible for bank deposits in GM’s absence.
• Identify and follow up on life/safety and inspection issues.
• Leave desk and office areas clean and neat.
• Travel to other properties within the market as needed.

Skills

Front Office ops

Customer service

Cash handling

English language

Computer proficiency

Job description

InTown Suites is seeking a front desk associate to manage reservations, check guests in and out, and ensure a high level of service at our Crown Point property. The role requires strong English communication, solid computer skills, and the ability to handle cash and maintain security standards.

The position supports operations across the front office, coordinating with the regional team and other properties as needed.