Guest Services Pro — Front Desk & Guest Experience

InTown Suites; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401k with company match

PTO

Job summary

InTown Suites is seeking a Guest Services Representative at our Charlotte, NC property to deliver courteous front desk support and professional guest relations. You’ll handle reservations, check-ins/outs, and resolve issues while maintaining a clean, safe, and welcoming lobby environment.

The role supports the General Manager, with opportunities to coordinate with staff and ensure smooth daily operations in a busy hotel setting.

Qualifications

• Possess a valid driver’s license and auto insurance.
• Read, speak, write and understand English to interact with guests and staff.
• Sufficient mathematical skills to handle room revenue, occupancy and cash handling.
• General computer proficiency and front desk software familiarity.
• Knowledge of Front Office operations, guest relations and etiquette.
• Ability to manage multiple tasks and communicate clearly under stress.

Responsibilities

• Ensure reservations are taken accurately and courteously.
• Check guests in and out in a timely and professional manner.
• Represent the hotel in a professional manner and assist guests.
• Cover front office duties in the General Manager’s absence.
• Notify GM or regional manager of guest, employee, or cash concerns.
• Provide guidance to staff and uphold safety standards.
• Stay attentive to life/safety issues and inspections as needed.
• Maintain desk/office areas clean and organized; ensure property cleanliness.

Skills

Customer service

Communication skills

Time management

Multitasking

English proficiency

Job description

InTown Suites is seeking a Guest Services Representative at our Charlotte, NC property to deliver courteous front desk support and professional guest relations. You’ll handle reservations, check-ins/outs, and resolve issues while maintaining a clean, safe, and welcoming lobby environment.

The role supports the General Manager, with opportunities to coordinate with staff and ensure smooth daily operations in a busy hotel setting.