Guest Experience Specialist — PTO + 401k + Weekly Pay

InTown Lessee Services LLC; Bowling Green (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Training programs

Health insurance

401k with company match

PTO for full-time employees

Sundays off

Job summary

InTown Suites is hiring a Guest Services Representative to assist guests at the front desk with efficiency and courtesy. You will cover front office duties when the General Manager is away, ensuring smooth check-in/out and professional guest interaction.

Responsibilities include handling reservations, addressing guest concerns, and maintaining a clean, safe lobby environment while supporting property staff and following safety protocols.

Qualifications

• Experience in front desk operations and guest services.
• Ability to check guests in and out efficiently and courteously.
• Proficient with basic cash handling and banking procedures.
• Excellent communication and problem-solving skills.

Responsibilities

• Take reservations accurately and courteously.
• Check guests in and out in a timely manner.
• Represent the hotel in a professional manner.
• Notify General Manager of any guest or cash concerns.
• Assist with safety and security compliance.
• Keep desk and office areas clean and organized.
• Support staff and resolve guest issues as needed.

Skills

Customer service

English proficiency

Cash handling

Computer literacy

Communication skills

Time management

Tools

PMS software

Reservation system

Microsoft Office

Job description

InTown Suites is hiring a Guest Services Representative to assist guests at the front desk with efficiency and courtesy. You will cover front office duties when the General Manager is away, ensuring smooth check-in/out and professional guest interaction.

Responsibilities include handling reservations, addressing guest concerns, and maintaining a clean, safe lobby environment while supporting property staff and following safety protocols.