Guest Services Pro - Resort Front Desk & Reservations

Travel + Leisure Co.; Saint George (UT); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Parental leave

Holidays

Wish day paid time to volunteer

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, provide information on resort amenities, and quote room rates. You will handle cash/credit card transactions and support checkout processes with accuracy.

This role emphasizes guest satisfaction and efficient service in a fast-paced environment. Strong communication, basic math and computer skills are essential, along with a professional appearance and a positive attitude.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Excellent communication

English proficiency

Cash handling

Multitasking

Attention to detail

Office skills

Problem solving

Tools

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, provide information on resort amenities, and quote room rates. You will handle cash/credit card transactions and support checkout processes with accuracy.

This role emphasizes guest satisfaction and efficient service in a fast-paced environment. Strong communication, basic math and computer skills are essential, along with a professional appearance and a positive attitude.