Guest Experience Specialist I

Travel + Leisure Co.; Sapphire (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off (where applicable)

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is hiring a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort and area attractions, and help with room rate quotes and reservations.

You will balance cash, process transactions, and respond quickly to guest inquiries with a friendly, professional demeanor in a fast-paced environment. If you bring a positive attitude, strong English communication, basic math and computer skills, you can help create memorable

Qualifications

• Customer service mindset with professional appearance.
• Excellent English communication, reading and writing.
• Ability to balance cash and handle transactions accurately.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests warmly from registration to checkout.
• Provide information about the resort and local attractions.
• Issue unit keys and assist with reservations and quotes.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete cashier responsibilities.
• Complete checkout procedures and verify charges in guest folios.
• Respond to guest inquiries promptly and professionally.

Skills

Guest service

Communication (English)

Problem solving

Numeracy

Multitasking

Attention to detail

Computer basics

Tools

Cash register systems

Job description

Travel + Leisure Co. is hiring a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort and area attractions, and help with room rate quotes and reservations.

You will balance cash, process transactions, and respond quickly to guest inquiries with a friendly, professional demeanor in a fast-paced environment. If you bring a positive attitude, strong English communication, basic math and computer skills, you can help create memorable