Resort Guest Services Agent - Front Desk & Concierge

Travel + Leisure Co.; Town of Avon (NY); Vor Ort; USD 27.000 - 38.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Wellness program

Employee Assistance Program

Paid time off (where applicable)

Volunteer days (Wish day)

Zusammenfassung

Travel + Leisure Co. seeks a Guest Services Associate to warmly welcome guests and guide them from registration to checkout. You will provide resort information, quote room rates, and confirm reservations while handling cash and card transactions professionally.

Responsibilities include balancing cash, verifying charges, and delivering quick, helpful responses to guest inquiries in a fast-paced environment. A friendly, service-driven attitude is essential.

Qualifikationen

• Excellent communication skills and fluent English required.
• Ability to read, write, and understand English and provide clear information.
• Strong cash handling and basic math skills.
• Able to multitask in a fast-paced environment with attention to detail.
• Basic computer and office skills to operate reservation systems.

Aufgaben

• Greet guests warmly from registration to checkout.
• Provide information about the resort and area attractions.
• Process cash and credit card transactions following procedures.
• Balance cash, perform bucket checks, and handle money securely.
• Complete check-out procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and respond to inquiries promptly.

Kenntnisse

Excellent communication

Reading & writing English

Cash handling

Multitasking

Attention to detail

Basic computer skills

Tools

Office software

Jobbeschreibung

Travel + Leisure Co. seeks a Guest Services Associate to warmly welcome guests and guide them from registration to checkout. You will provide resort information, quote room rates, and confirm reservations while handling cash and card transactions professionally.

Responsibilities include balancing cash, verifying charges, and delivering quick, helpful responses to guest inquiries in a fast-paced environment. A friendly, service-driven attitude is essential.