Guest Services Pro – Resort Front Desk

Travel Leisure Resort Development Inc

Osage Beach (MO)

On-site

USD 17,000 - 24,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401k with employer match

Paid time off

Parental leave

Wellness program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate at our resort to warmly welcome guests from arrival to checkout. You will handle registrations, provide resort information, and assist with reservations and room rate quotes, all while maintaining accuracy in cash handling and guest folios.

The role emphasizes friendly service, attention to detail, and the ability to multitask in a fast-paced hospitality environment. Training and safety protocols are part of daily operations.

Qualifications

High school diploma or equivalent preferred.

Responsibilities

Greet guests in a friendly, professional manner.
Complete guest registration and issue unit keys; provide resort information and directions.
Process cash and credit card transactions according to procedures.
Balance cash receipts and perform shift-related reports and deposits.
Handle check-outs, verify charges and post to guest folios.
Reserve and confirm reservations for individuals or groups; provide quotes.
Respond to guest inquiries promptly and resolve issues.

Skills

Professional appearance

Excellent communication

Cash handling

Multitasking

Attention to detail

Basic math

Computer skills

Customer service

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The role emphasizes friendly service, attention to detail, and the ability to multitask in a fast-paced hospitality environment. Training and safety protocols are part of daily operations.

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