Guest Services Pro: Create Memorable Resort Stays

Travel + Leisure Co.; Zephyr Cove (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Holidays

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with reservations, and provide resort information from registration to checkout. You will quote room rates, handle cash/credit transactions, and ensure guest folios reflect accurate charges and credits.

This role emphasizes friendly service, problem-solving, and teamwork in a fast-paced hospitality setting, with opportunities to contribute to memorable guest experiences.

Qualifications

• Excellent communication and English reading/writing skills.
• Basic math and cash handling procedures.
• Ability to multitask in a fast-paced hospitality environment.
• Comfort with computer and office tasks.

Responsibilities

• Greet guests warmly from registration to checkout.
• Provide information about the resort and area attractions.
• Issue unit keys and confirm reservations; provide room rate quotes.
• Process cash and card transactions following procedures; balance receipts.
• Assist with checkout procedures and guest folio accuracy.
• Respond to guest inquiries promptly and effectively.

Skills

Communication

English proficiency

Cash handling

Math skills

Multitasking

Attention to detail

Computer skills

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with reservations, and provide resort information from registration to checkout. You will quote room rates, handle cash/credit transactions, and ensure guest folios reflect accurate charges and credits.

This role emphasizes friendly service, problem-solving, and teamwork in a fast-paced hospitality setting, with opportunities to contribute to memorable guest experiences.