Guest Services & Operations Lead

Towne; Cleveland (OH); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life & AD&D

Short-term disability

Long-term disability

Telemedicine benefits

401k retirement plan

Job summary

Towne Park is seeking an Associate Manager in Cleveland, OH to ensure outstanding guest and client experience while overseeing a small team. You will hire, train, evaluate and guide associates, manage daily operations, and maintain service standards in a fast-paced environment.

The role emphasizes staff development, performance feedback and adherence to Towne Park policies, while supporting financial reporting and customer satisfaction initiatives.

Qualifications

• Associate’s degree or equivalent preferred.
• Valid driver’s license and clean driving record.
• A minimum of one (1) year of related experience in hospitality.

Responsibilities

• Ensure high levels of client, customer and associate satisfaction at the designated Towne Park location.
• Hire, train, evaluate and discharge associates; plan, assign and direct work; appraise performance.

Skills

Guest service

Communication

Team leadership

Problem solving

Education

Associate's degree or equivalent

Tools

MS Office

POS applications

Job description

Towne Park is seeking an Associate Manager in Cleveland, OH to ensure outstanding guest and client experience while overseeing a small team. You will hire, train, evaluate and guide associates, manage daily operations, and maintain service standards in a fast-paced environment.

The role emphasizes staff development, performance feedback and adherence to Towne Park policies, while supporting financial reporting and customer satisfaction initiatives.