Guest Experience & Operations Lead

townepark

Cleveland (OH)

On-site

USD 46,000 - 68,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

Life and AD&D insurance

Job summary

Towne Park is seeking an Associate Manager for a designated location in the United States. The role focuses on delivering outstanding guest and patient services, hiring and coaching associates, and managing work plans, performance, and client relations.

The position emphasizes labor planning, quality service, and staff development to meet client standards. Responsibilities include recruitment, onboarding, training, and ongoing performance coaching, with a goal of high associate and client

Qualifications

Experience delivering exceptional guest service on fast-paced shifts.
Ability to hire, train and evaluate associates effectively.
Proven track record improving customer satisfaction and service quality.

Responsibilities

Ensure guest service is delivered exceptionally and consistently on all shifts.
Allocate labor resources to support service delivery and adjust staffing as needed.
Lead recruitment and onboarding to ensure strong location teams.
Coach, train and appraise associates; escalate when necessary.
Maintain cohesive relationships with client staff and communicate regularly.