Guest Services Lead — Front Desk

Kimpton Hotels & Restaurants; Nashville (TN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in Nashville is seeking a Front Desk Supervisor to lead all Front Office operations with a focus on delivering exceptional guest service. You will oversee check-ins/outs and coordinate with other departments to ensure smooth operations.

Responsibilities include supervising staff, ensuring billing accuracy, coaching team members, and maintaining grooming and service standards. A flexible schedule, including evenings, weekends, and holidays, is required.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• Flexible schedule, evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations and maintain high guest service standards.
• Assist guests at check-in and throughout their stay, ensuring courteous service.

Skills

Hospitality experience

Customer service

Shift flexibility

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in Nashville is seeking a Front Desk Supervisor to lead all Front Office operations with a focus on delivering exceptional guest service. You will oversee check-ins/outs and coordinate with other departments to ensure smooth operations.

Responsibilities include supervising staff, ensuring billing accuracy, coaching team members, and maintaining grooming and service standards. A flexible schedule, including evenings, weekends, and holidays, is required.