Front Desk Leader – Guest Services & Operations

Gaylord Hotels; Nashville (TN); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Gaylord Hotels in Nashville is seeking a Front Office Manager to oversee front desk operations, Bell/Door staff, and switchboard, ensuring an efficient check-in/check-out process and maximizing guest satisfaction. You will supervise staff, set goals, handle guest issues, and train team to deliver Marriott-standard service while driving department financial performance.

Join a team that emphasizes collaboration, professional development, and exceptional guest experiences in a vibrant hotel

Qualifications

• High school diploma or GED with 2 years in guest services, front desk, or related area.
• Alternate: 2-year degree in Hotel/Restaurant Management, Hospitality, or related major; no work experience required.

Responsibilities

• Oversee day-to-day Front Office operations and staff to meet guest service and financial goals.
• Lead and develop front desk team, ensuring effective communication and execution of procedures.
• Handle guest concerns, resolve conflicts, and coach staff to improve service quality.
• Supervise staffing levels and ensure alignment with occupancy and revenue objectives.
• Support Front Office goals and SOPs, ensuring consistent performance across shifts.
• Maintain open relationships with employees and management to drive continuous improvement.

Skills

Customer service

Staff supervision

Communication

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Tools

Front desk software

Job description

Gaylord Hotels in Nashville is seeking a Front Office Manager to oversee front desk operations, Bell/Door staff, and switchboard, ensuring an efficient check-in/check-out process and maximizing guest satisfaction. You will supervise staff, set goals, handle guest issues, and train team to deliver Marriott-standard service while driving department financial performance.

Join a team that emphasizes collaboration, professional development, and exceptional guest experiences in a vibrant hotel