Front Desk Team Lead: Elevate Guest Experience

PM Hotel Group; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group in Nashville is seeking a Front Desk Lead to manage daily front desk operations, mentor agents, and ensure guest satisfaction.

You will handle staffing, scheduling, and expense monitoring, balance cash, deposits, and assist with Guest Services. The role requires 1–3 years of related experience and a high school diploma, with flexibility for nights, weekends, and holidays. Excellent pay plus hotel and F&B discounts.

Qualifications

• Experience leading front desk or guest services teams.
• Strong interpersonal and communication skills.
• Ability to train and mentor staff while maintaining professional standards.

Responsibilities

• Lead the front desk team to ensure smooth daily operations.
• Provide training and guidance on hotel SOPs and standards.
• Step in to complete daily front desk tasks as needed.
• Assist Guest Services Manager with performance and attendance monitoring.
• Balance cash drawer, deposits, reconcile credit card batches, and submit batches.

Skills

Leadership

Customer service

Communication

Education

High School diploma or equivalent

Job description

PM Hotel Group in Nashville is seeking a Front Desk Lead to manage daily front desk operations, mentor agents, and ensure guest satisfaction.

You will handle staffing, scheduling, and expense monitoring, balance cash, deposits, and assist with Guest Services. The role requires 1–3 years of related experience and a high school diploma, with flexibility for nights, weekends, and holidays. Excellent pay plus hotel and F&B discounts.