Front Office Leader: Guest Experience & Team Coach

PM Hotel Group; Nashville, Northern (TN, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group in Nashville is seeking a dynamic Front Desk Leader to head the front office, ensuring smooth operations and exceptional guest service. You will inspire the team and balance business goals with outstanding hospitality.

The role oversees daily front desk operations, staff training, scheduling, night audit tasks, and group billing, while coordinating with the General Manager. The ideal candidate has hotel leadership experience, strong people skills, and willingness to work nights,

Qualifications

• Minimum 2 years in hotel front desk experience and 2+ years in a leadership role.
• Excellent people skills with coaching, mentoring and teambuilding experience.
• Willing to work nights, weekends and holidays as needed.

Responsibilities

• Oversee day-to-day front desk operations and supervise staff.
• Provide strategic guest services and business decisions to improve guest satisfaction.
• Oversee guest registration and checkout processes.
• Coordinate scheduling, training, and development of Front Office staff.
• Perform night audit reviews, group billing, and inventory control.
• Liaise between General Manager and staff.

Skills

Front desk leadership

Team management

Guest service

Scheduling staff

Job description

PM Hotel Group in Nashville is seeking a dynamic Front Desk Leader to head the front office, ensuring smooth operations and exceptional guest service. You will inspire the team and balance business goals with outstanding hospitality.

The role oversees daily front desk operations, staff training, scheduling, night audit tasks, and group billing, while coordinating with the General Manager. The ideal candidate has hotel leadership experience, strong people skills, and willingness to work nights,