Front Office Supervisor - Guest Experience Leader

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 52,000 - 65,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Front Office leader to manage all Front Office operations and uphold high levels of guest service. You will guide staff, assist guests during check-in, and ensure smooth daily operations across front desk functions.

The role requires 2 years in hospitality, a preferred High School Diploma, and flexibility to work evenings, weekends, and holidays. Join a culture that values individuality, teamwork, and exceptional guest experiences.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• High School Diploma preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations by setting and maintaining a high level of guest service.
• Provide timely and courteous service to all guests, encouraging them to return and generate repeat business.
• Assist guests during check-in and provide great service throughout their stay.
• Ensure all functions are carried out to maintain an environment of collaboration.
• Meet with staff to share pertinent information at shift start and review logs.
• Review arrivals/departures and note special requests to ensure billing accuracy and guest relocation if necessary.
• Coordinate shifts, cover as needed, and follow key control and fire emergency procedures.
• Ensure completion of desk agents’ AM/PM checklist and maintain grooming and uniform standards.

Skills

Guest service

Leadership

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants is seeking a Front Office leader to manage all Front Office operations and uphold high levels of guest service. You will guide staff, assist guests during check-in, and ensure smooth daily operations across front desk functions.

The role requires 2 years in hospitality, a preferred High School Diploma, and flexibility to work evenings, weekends, and holidays. Join a culture that values individuality, teamwork, and exceptional guest experiences.