Guest Experience Host with Flexible Schedule

Kimpton Hotels & Restaurants; Nashville (TN); On-site; USD 16,531 - 24,796; Full time

Job summary

Kimpton Hotels & Restaurants in Nashville is seeking a courteous restaurant host to warmly greet guests, manage reservations, and coordinate seating with a focus on creating personally memorable experiences. You will act as an advocate for the restaurant, building guest relationships that encourage return visits.

The role requires strong communication, multitasking, and a passion for hospitality, with the ability to learn the POS and reservation systems and adapt to a dynamic service

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Communication

Multitasking

Hospitality

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants in Nashville is seeking a courteous restaurant host to warmly greet guests, manage reservations, and coordinate seating with a focus on creating personally memorable experiences. You will act as an advocate for the restaurant, building guest relationships that encourage return visits.

The role requires strong communication, multitasking, and a passion for hospitality, with the ability to learn the POS and reservation systems and adapt to a dynamic service