Night Front Desk Manager Lead Service & Guest Experience

Gaylord Hotels; Nashville (TN); On-site; USD 61,000 - 78,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Gaylord Hotels in Nashville is seeking a Front Office Manager responsible for administering front office functions and supervising staff daily. You will oversee Bell/Door, Switchboard, and Guest Services/Front Desk operations to ensure efficient check-in/check-out and guest satisfaction.

The role emphasizes driving financial performance, managing staff, and delivering exceptional service in a high-demand hotel environment at our Nashville property.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Office operations to meet service standards.
• Develops goals and plans to prioritize, organize, and complete work.
• Handles complaints and resolves conflicts to ensure guest satisfaction.
• Supervises Front Desk staffing to meet guest needs and financial objectives.
• Maintains open communication with staff about business objectives and performance expectations.

Skills

Front office operations

Guest services

Staff supervision

Customer service

Financial awareness

Education

High school diploma or GED

2-year degree in Hotel/Restaurant mgmt or related

Job description

Gaylord Hotels in Nashville is seeking a Front Office Manager responsible for administering front office functions and supervising staff daily. You will oversee Bell/Door, Switchboard, and Guest Services/Front Desk operations to ensure efficient check-in/check-out and guest satisfaction.

The role emphasizes driving financial performance, managing staff, and delivering exceptional service in a high-demand hotel environment at our Nashville property.