Guest Services Lead — Flexible Shifts & Growth

ZMC Hotels; Tupelo (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

ZMC Hotels in Tupelo, MS is seeking a fast, friendly Front Desk Associate. You will check guests in during peak hours, answer questions, and help ensure a memorable stay. Shifts run 7am–3pm, 3pm–11pm, and 11pm–7am; ability to work all three shifts is preferred.

We value being friendly, organized, and guest-focused and offer opportunities for advancement, full-time hours, and benefits. Training and ongoing development support growth within the company.

Qualifications

• Highly organized and detail oriented.
• Strong guest service knowledge and focus on satisfaction.
• Excellent verbal and written communication skills.
• Ability to work in a team and lead when needed.
• Basic computation skills for daily tasks.
• Proficiency with common computer applications.

Responsibilities

• Greet and assist guests efficiently during peak hours.
• Address guest questions and ensure follow up on concerns.
• Maintain room inventory status to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure smooth arrivals and departures.

Skills

Organized

Guest service

Communication skills

Team leadership

Computational ability

Computer skills

Job description

ZMC Hotels in Tupelo, MS is seeking a fast, friendly Front Desk Associate. You will check guests in during peak hours, answer questions, and help ensure a memorable stay. Shifts run 7am–3pm, 3pm–11pm, and 11pm–7am; ability to work all three shifts is preferred.

We value being friendly, organized, and guest-focused and offer opportunities for advancement, full-time hours, and benefits. Training and ongoing development support growth within the company.