Front Desk & Guest Experience Manager

ZMC Hotels, LLC; New Albany (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

DailyPay

Job summary

ZMC Hotels, LLC in New Albany, MS is seeking a Front Desk Supervisor to oversee the front desk, manage occupancy data and reservations, and train staff across departments to deliver excellent guest service.

You will schedule front desk operations, coordinate with Sales, F&B, housekeeping and maintenance, and address guest concerns to ensure a memorable stay. If you are people-oriented with strong organizational skills, join our team. This position offers seasonal and full-time opportunities.

Qualifications

• Must be highly organized with strong guest service knowledge.
• Excellent verbal and written communication skills.
• Team-oriented with leadership abilities.
• Basic computational and computer skills.
• Ability to coordinate with multiple departments.

Responsibilities

• Ensure guests are treated efficiently and courteously and standards are applied by staff.
• Schedule/front desk team management.
• Collaborate with other departments for smooth communications.
• Address guest concerns and ensure follow-up.
• Assist in daily room inventory management to optimize revenue while maintaining guest satisfaction.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Guest service

Communication

Leadership

Team leadership

Organization

Computing basics

Job description

ZMC Hotels, LLC in New Albany, MS is seeking a Front Desk Supervisor to oversee the front desk, manage occupancy data and reservations, and train staff across departments to deliver excellent guest service.

You will schedule front desk operations, coordinate with Sales, F&B, housekeeping and maintenance, and address guest concerns to ensure a memorable stay. If you are people-oriented with strong organizational skills, join our team. This position offers seasonal and full-time opportunities.