Housekeeping Operations Lead

Courtyard Tupelo; Tupelo (MS); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Employee discounts

DailyPay

Professional growth opportunities

Job summary

ZMC Hotels in Tupelo, MS is seeking a Floor Supervisor to oversee daily housekeeping operations and ensure guest rooms and public areas meet hotel standards. You will supervise associates, provide guidance, and deliver exceptional guest service to maintain a comfortable experience for all guests.

You will lead by example, coordinate tasks, coach staff, and monitor cleanliness, safety, and inventory. Weekend and holiday scheduling may be required to support hotel operations.

Qualifications

• Previous hotel housekeeping supervisory experience is preferred.
• Strong organizational skills and attention to detail.
• Ability to lead, coach, and support housekeeping associates.
• Strong communication and guest service skills.
• Ability to work independently, prioritize tasks, and manage multiple duties in a fast-paced setting.
• Knowledge of housekeeping procedures, cleanliness standards, and safety practices.

Responsibilities

• Adhere to all hotel policies, procedures, and housekeeping standards.
• Assist the Executive Housekeeper with daily operations and coordinating activities.
• Inspect guest rooms, corridors, public areas, and spaces for cleanliness and presentation.
• Perform thorough inspections and correct deficiencies promptly.
• Coach and train housekeeping staff to promote consistency and quality.
• Assign daily tasks and monitor timely completion of duties.
• Inspect bed linens, towels, and bathroom supplies for cleanliness and presentation.

Skills

Leadership

Communication

Organizational skills

Guest service skills

Safety compliance

Job description

ZMC Hotels in Tupelo, MS is seeking a Floor Supervisor to oversee daily housekeeping operations and ensure guest rooms and public areas meet hotel standards. You will supervise associates, provide guidance, and deliver exceptional guest service to maintain a comfortable experience for all guests.

You will lead by example, coordinate tasks, coach staff, and monitor cleanliness, safety, and inventory. Weekend and holiday scheduling may be required to support hotel operations.