Guest Experience Specialist — Flexible Shifts & Growth

ZMC Hotels; Oxford (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Opportunity for advancement

Bonus based on performance

Daily Pay

Job summary

ZMC Hotels is seeking a Front Desk/Guest Services professional in Oxford, AL for 8-hour shifts that span 6am-2pm, 2pm-10pm, and 10pm-6am. The role focuses on welcoming guests, addressing questions, and ensuring a positive stay with a friendly, efficient service standard.

The ideal candidate is people-oriented with strong communication and teamwork abilities. Join a busy hotel team offering seasonal and full-time opportunities with growth potential.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Skills

Guest service

Communication skills

Team leadership

Organizational skills

Computational ability

Computer skills

Job description

ZMC Hotels is seeking a Front Desk/Guest Services professional in Oxford, AL for 8-hour shifts that span 6am-2pm, 2pm-10pm, and 10pm-6am. The role focuses on welcoming guests, addressing questions, and ensuring a positive stay with a friendly, efficient service standard.

The ideal candidate is people-oriented with strong communication and teamwork abilities. Join a busy hotel team offering seasonal and full-time opportunities with growth potential.