Guest Experience Specialist – Flexible Shifts & Growth

ZMC Hotels, LLC; Peoria (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Hotel discounts

Bonuses

Referral bonus

DailyPay

Growth opportunities

Job summary

ZMC Hotels, LLC is seeking a fast, fun, and friendly front desk team member to welcome guests during peak hours and provide outstanding customer service. You will greet guests with a warm smile and help make every stay enjoyable as part of an upbeat team.

Shifts are 8 hours (7am–3pm, 3pm–11pm, 11pm–7am), with 2–3 shifts at 3–11pm; seasonal work and full-time careers are available. Benefits include medical, dental, and vision options, paid time off and 401(k); hotel discounts across the network;

Qualifications

• Highly organized and able to manage multiple guest needs.
• Strong communication skills, both verbal and written.
• Experience leading a small team is a plus.
• Basic computer skills for check-ins and reservations.

Responsibilities

• Ensure guests are treated efficiently and courteously while standards are applied by staff.
• Address guest concerns and ensure follow-up is completed.
• Assist in maintaining room inventory status to optimize revenue and guest satisfaction.
• Supervise bell staff activities to ensure smooth arrivals, departures, and guest contact.

Skills

Highly organized

Strong communication

Team leadership

Basic computer skills

Job description

ZMC Hotels, LLC is seeking a fast, fun, and friendly front desk team member to welcome guests during peak hours and provide outstanding customer service. You will greet guests with a warm smile and help make every stay enjoyable as part of an upbeat team.

Shifts are 8 hours (7am–3pm, 3pm–11pm, 11pm–7am), with 2–3 shifts at 3–11pm; seasonal work and full-time careers are available. Benefits include medical, dental, and vision options, paid time off and 401(k); hotel discounts across the network;