Guest Services Front Desk Specialist

Shamin Hotels; Richmond (VA); On-site; USD 16,531 - 22,041; Full time

Job summary

Shamin Hotels in Richmond, VA is seeking a Guest Service Agent to greet and register guests, assign rooms, and handle payments and inquiries. You will assist guests in person and online, provide information on local attractions, and ensure smooth front desk operations in a fast-paced hotel environment.

The role emphasizes friendly service, accuracy in billing, and teamwork with other hotel departments to deliver a great guest experience. Prior hospitality experience is a plus.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Job description

Shamin Hotels in Richmond, VA is seeking a Guest Service Agent to greet and register guests, assign rooms, and handle payments and inquiries. You will assist guests in person and online, provide information on local attractions, and ensure smooth front desk operations in a fast-paced hotel environment.

The role emphasizes friendly service, accuracy in billing, and teamwork with other hotel departments to deliver a great guest experience. Prior hospitality experience is a plus.