Guest Services Agent - Front Desk & Reservations

Holiday Inn Express Brandermill; Midlothian (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K plan

Employee discounts

Gym membership discounts

Job summary

Shamin Hotels in Midlothian, VA seeks a friendly Guest Service Agent to check guests in and out, answer questions, and help guests plan their stay. You will work at the front desk, handle reservations, process payments, and coordinate with other hotel teams to ensure smooth arrivals.

The role rewards teamwork and attentiveness, with opportunities to advance as our portfolio grows. Previous front desk or customer service experience is preferred; a high school diploma or GED is required, and

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and escort instructions as appropriate.
• Date-stamps and sorts mail and messages.
• Transmits and receives messages using hotel equipment.
• Answers inquiries about hotel services, registration, dining, and directions.
• Keeps records of room availability and guest accounts.
• Processes payments and makes change for guests.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Education

High school diploma or GED

Job description

Shamin Hotels in Midlothian, VA seeks a friendly Guest Service Agent to check guests in and out, answer questions, and help guests plan their stay. You will work at the front desk, handle reservations, process payments, and coordinate with other hotel teams to ensure smooth arrivals.

The role rewards teamwork and attentiveness, with opportunities to advance as our portfolio grows. Previous front desk or customer service experience is preferred; a high school diploma or GED is required, and