Guest Service Agent – Front Desk

Greenwich; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

Job summary

Shamin Hotels in Virginia Beach is seeking a Guest Service Agent to greet guests, check them in and out, assign rooms, and handle payments and reservations. You will interact with guests both in person and online, provide information about local attractions, and coordinate with other departments to ensure a smooth stay.

The role emphasizes hospitality, attention to detail, and timely service. A high school diploma or GED is required, prior front desk experience preferred, and the position offers

Qualifications

• High school diploma or GED equivalent.
• Proven front desk experience preferred.
• Strong time-management and prioritization skills.
• Reliable transportation.
• Excellent communication and guest service skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and coordinate with bell staff as needed.
• Date-stamp, sort, and route mail and messages.
• Answer questions about hotel services and local attractions.
• Maintain records of room availability and guest accounts.
• Process payments and deposits accurately.
• Handle reservations and re-confirmations.
• Assist with restaurant, transportation, and entertainment bookings.
• Suggest local activities to enhance guest experience.

Skills

Front desk operations

Customer service

Time management

Attention to detail

Hospitality standards

Education

High school diploma or GED

Job description

Shamin Hotels in Virginia Beach is seeking a Guest Service Agent to greet guests, check them in and out, assign rooms, and handle payments and reservations. You will interact with guests both in person and online, provide information about local attractions, and coordinate with other departments to ensure a smooth stay.

The role emphasizes hospitality, attention to detail, and timely service. A high school diploma or GED is required, prior front desk experience preferred, and the position offers