Guest Experience Front Desk Agent

Shamin Hotels; Glen Allen (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

401K plan with company match

Employee discounts at our branded 호텔s

Job summary

Shamin Hotels in Virginia is seeking a friendly Guest Service Agent to welcome guests, check them in and out, and assist with Reservations and recommendations. You will interact with guests in-person and online, handle payments, and support front desk operations.

We value teamwork, ownership, and warmth. Opportunities for growth exist across our 70+ hotels as we expand, with comprehensive benefits and an emphasis on guest service excellence.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to guests.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages via telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Job description

Shamin Hotels in Virginia is seeking a friendly Guest Service Agent to welcome guests, check them in and out, and assist with Reservations and recommendations. You will interact with guests in-person and online, handle payments, and support front desk operations.

We value teamwork, ownership, and warmth. Opportunities for growth exist across our 70+ hotels as we expand, with comprehensive benefits and an emphasis on guest service excellence.