Guest Service Agent - Front Desk & Concierge

Cox LLC; Glen Allen (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K plan with company match

Employee discounts

Job summary

Shamin Hotels in Virginia is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and manage room assignments. You will interact with guests in person and online, answer questions about local attractions, and help coordinate reservations and services.

This role requires strong service orientation, reliability, and the ability to work quickly while maintaining attention to detail. A high school diploma or GED is preferred, and some transportation is helpful for shifts.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail required.
• Reliable mode of transportation required.
• High school diploma or GED or equivalent combination of education and experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions and information.
• Handle guest inquiries about services, area attractions and dining.
• Process payments and manage guest accounts.
• Maintain records of room availability and guest charges.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Communication skills

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Virginia is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and manage room assignments. You will interact with guests in person and online, answer questions about local attractions, and help coordinate reservations and services.

This role requires strong service orientation, reliability, and the ability to work quickly while maintaining attention to detail. A high school diploma or GED is preferred, and some transportation is helpful for shifts.