Guest Services & Front Desk Specialist

Jobappnetwork; Charlotte (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly rate

DailyPay Access

Benefits: medical, dental, and vision

Employee Assistance Program

Career Growth

Job summary

Hotel Management & Consulting is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for our guests.

This highly visible customer service role covers front office operations, guest services, and coordinating with housekeeping to ensure guest needs are met. We offer a performance-based culture with merit-based advancement and opportunities for career growth for dedicated employees.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, and check-ins; review and approve front office paperwork and reports.
• Guest Services: Meeting guest needs, tours for potential guests, and fulfilling special requests (e.g., linen exchanges).
• Laundry Duties: Wash, dry, fold, and organize linens; maintain laundry area.
• Cleaning & Maintenance: Vacuuming, dusting, sanitizing public areas; stock and distribute cleaning supplies.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure security needs of the property and guests.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations

Communication

Organizational skills

Time management

Problem-solving

Flexible schedule

Job description

Hotel Management & Consulting is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for our guests.

This highly visible customer service role covers front office operations, guest services, and coordinating with housekeeping to ensure guest needs are met. We offer a performance-based culture with merit-based advancement and opportunities for career growth for dedicated employees.