Guest Experience Specialist — Front Desk & Services

Hotel Management and Consulting, Inc.; Baton Rouge (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

DailyPay access

Medical, dental & vision benefits

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. seeks a friendly Guest Attendant to be the welcoming face of the property and first point of contact for guests. You will handle reservations, check-ins/outs, and guest requests while maintaining a pristine public area.

This role emphasizes strong communication, problem-solving, and the ability to adapt to a changing schedule. Benefits include healthcare and paid time off for full-time staff.

Qualifications

• Minimum of one year in customer service, hotel operations experience preferred.
• Excellent communication skills and professional appearance.
• Strong organizational and time-management abilities.
• Proactive in solving problems and able to handle changing schedules.

Responsibilities

• Front Office Operations: reservations, renewals, check-ins/outs, and reporting.
• Guest Services: meet guest needs, conduct tours for prospective guests, and fulfill special requests.
• Laundry Duties: wash, dry, fold and organize linens and towels; maintain laundry area.
• Cleaning & Maintenance: vacuum, dust, sanitize public areas, manage supplies.
• Sales & Marketing: assist with in-house guest sales and marketing initiatives.
• Emergency Procedures: follow property emergency procedures and ensure security.
• Other Duties as Assigned.

Skills

Customer service

Proactive problem-solving

Excellent communication

Organization & time management

Flexibility with schedule

Proficient computer skills

Job description

Hotel Management and Consulting, Inc. seeks a friendly Guest Attendant to be the welcoming face of the property and first point of contact for guests. You will handle reservations, check-ins/outs, and guest requests while maintaining a pristine public area.

This role emphasizes strong communication, problem-solving, and the ability to adapt to a changing schedule. Benefits include healthcare and paid time off for full-time staff.