Guest Experience Specialist (Front Desk & Services)

Hotel Management and Consulting, Inc.; Wesley Chapel (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

DailyPay Access

Medical, dental, and vision benefits

Paid time off (PTO)

Employee Assistance Program

Career Growth

Job summary

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests. You will handle front office tasks, guest services, laundry, cleaning, and assist with in-house sales and marketing initiatives while ensuring guest needs are met.

Preferred candidates have at least one year of customer service experience, proficient computer skills, excellent communication, strong organization, and a willingness to work a

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins.
• Guest Services: Ensuring guest needs are met; conduct tours for potential guests and close sales; fulfill special guest requests.
• Laundry Duties: Manage laundry, linens, towels, and organize laundry area.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas, stock cleaning supplies.
• Sales & Marketing: Assist with in-house guest sales and occupancy initiatives.
• Emergency Procedures: Follow property emergency procedures and ensure security.
• Other Duties as Assigned.

Skills

Customer service

Computer skills

Communication skills

Organizational skills

Time management

Problem solving

Adaptive/willing to schedule changes

Job description

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests. You will handle front office tasks, guest services, laundry, cleaning, and assist with in-house sales and marketing initiatives while ensuring guest needs are met.

Preferred candidates have at least one year of customer service experience, proficient computer skills, excellent communication, strong organization, and a willingness to work a