Guest Services Specialist — Front Desk & Sales

Hotel Management and Consulting, Inc.; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly rate

DailyPay

Medical/dental/vision

Paid time off

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting is seeking a positive, professional Guest Attendant who will be the face of our property. In this highly visible customer service role, you will greet guests, handle reservations, check-ins and related front-office tasks with accuracy and courtesy.

You should have strong communication and computer skills, be organized, and enjoy working in a small, merit-based team. We offer daily pay options, medical/dental/vision benefits for full-time staff, paid time off, and

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-ins, and check-outs; review/front office reports.
• Guest Services: Meet guest needs, conduct tours for potential guests, fulfill special guest requests.
• Laundry Duties: Laundry responsibilities; maintain linens and towels; keep laundry area clean.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas; ensure supplies are stocked.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Follow property emergency procedures and ensure security for guests.
• Other Duties as Assigned.

Skills

Customer service

Proficient computer skills

Excellent communication skills

Strong organizational skills

Problem solving

Willing to work changing schedule

Tools

Reservations system

Job description

Hotel Management and Consulting is seeking a positive, professional Guest Attendant who will be the face of our property. In this highly visible customer service role, you will greet guests, handle reservations, check-ins and related front-office tasks with accuracy and courtesy.

You should have strong communication and computer skills, be organized, and enjoy working in a small, merit-based team. We offer daily pay options, medical/dental/vision benefits for full-time staff, paid time off, and