Front Desk Guest Experience Specialist

Hotel Management and Consulting, Inc.; Sumter (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly pay

DailyPay access

Medical, dental, and vision benefits

Paid time off (PTO) for full-time

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a positive Guest Attendant who will be the face of the property and the first contact for guests. The role involves front office operations, guest services, and support for sales and marketing efforts.

Preferred candidates will have at least one year in customer service, strong communication and organization skills, and the ability to work a changing schedule. This is a full-time, on-site position with benefits and opportunities for growth.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, check-ins; review front office paperwork and reports.
• Guest Services: Met guest needs, conduct tours for potential guests, close sales, fulfill special requests.
• Laundry Duties: Wash, dry, fold, and organize linens and towels; keep laundry area clean.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas, stock cleaning supplies.
• Sales & Marketing: Assist in-house guest sales and marketing to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and security needs.
• Other Duties as Assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Time management

Proactive

Scheduling flexibility

Job description

Hotel Management and Consulting, Inc. is seeking a positive Guest Attendant who will be the face of the property and the first contact for guests. The role involves front office operations, guest services, and support for sales and marketing efforts.

Preferred candidates will have at least one year in customer service, strong communication and organization skills, and the ability to work a changing schedule. This is a full-time, on-site position with benefits and opportunities for growth.