Guest Experience Host — Front Desk & Guest Services

Hotel Management and Consulting, Inc.; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay dependent on experience

DailyPay access

Medical, dental, vision insurance

Paid time off

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first contact for guests.

The role involves front desk tasks, guest services, and coordinating with housekeeping and maintenance to ensure a welcoming environment. We offer a performance-based culture with merit-based advancement, an hourly rate dependent on experience, and benefits for full-time employees, including medical, dental, vision, and PTO, plus DailyPay

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills and strong communication abilities.
• Strong organizational, time management, and problem-solving skills.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, and check-ins; review reports.
• Guest Services: Meet guest needs, conduct tours, close sales, fulfill special requests.
• Laundry Duties: Wash, dry, fold, and organize linens and towels; keep area clean.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas; manage supplies.
• Sales & Marketing: Assist in-house guest sales and occupancy initiatives.
• Emergency Procedures: Follow property procedures and ensure security for guests.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations

Proactive problem solving

Excellent communication

Time management

Organizational skills

Tools

Computer skills

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first contact for guests.

The role involves front desk tasks, guest services, and coordinating with housekeeping and maintenance to ensure a welcoming environment. We offer a performance-based culture with merit-based advancement, an hourly rate dependent on experience, and benefits for full-time employees, including medical, dental, vision, and PTO, plus DailyPay