Guest Services Captain - Valet & Concierge Lead

Towne; Bryn Mawr (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine

401k

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with coworkers to meet and exceed site standards. Under the Account Manager, you handle coordination, administration, and provide guidance when the manager is not on-site.

This role is not a manager, but may resolve urgent issues and report facts to the manager. A friendly, professional demeanor and strong English communication are essential to ensure guest satisfaction and smooth

Qualifications

• Customer service mindset and guest-first approach.
• Ability to communicate clearly with guests and team members.
• Professional appearance and demeanor in a hospitality setting.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with guests.
• Opens vehicle and hotel doors; assists with parking and retrieval.
• Provides bell services and directions to guests.
• Reconciles revenue and shift reports; supports scheduling.
• Ensures adherence to site standards and safety policies.

Skills

Customer service

Hospitality

Communication skills

Education

High school diploma or GED

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with coworkers to meet and exceed site standards. Under the Account Manager, you handle coordination, administration, and provide guidance when the manager is not on-site.

This role is not a manager, but may resolve urgent issues and report facts to the manager. A friendly, professional demeanor and strong English communication are essential to ensure guest satisfaction and smooth