Guest Service Captain – Valet & Concierge

Towne Park, LLC.; Gainesville (FL); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Descrizione del lavoro

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests on-site, working with coworkers to meet service standards.

They report to the Account Manager and may handle non-managerial issues with urgency and provide guidance when the manager is off-site. The role emphasizes aggressive hospitality, problem-solving, and coordination with the team, including schedule adjustments and cash handling responsibilities.

Competenze

• High school diploma or GED required.
• Must be at least 18 and pass background, MVR, and drug screen.
• Wheelchair Safety Training must be completed by Towne Park.

Mansioni

• Greet guests within 30 seconds and maintain friendly service.
• Open doors and assist with parking and retrieval of vehicles.
• Explain parking procedures, assist with directions and reservations.
• Maintain knowledge of facility, rates, and local attractions.
• Assist with scheduling, cash handling, and shift reports.

Conoscenze

Driver's license

Customer service

Communication

Reading comprehension

Writing skills

Cash handling

Time management

Problem solving

HIPAA knowledge

English proficiency

Formazione

High school diploma or GED

Strumenti

Wheelchair Safety Training

Descrizione del lavoro

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests on-site, working with coworkers to meet service standards.

They report to the Account Manager and may handle non-managerial issues with urgency and provide guidance when the manager is off-site. The role emphasizes aggressive hospitality, problem-solving, and coordination with the team, including schedule adjustments and cash handling responsibilities.