Guest Experience Captain — Valet & Concierge Lead

Towne Park LLC; Anaheim (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k plan

Insurance options (accident, critical,

Telemedicine

Job summary

Towne Park LLC is hiring a Guest Service Captain to orchestrate service for hotel guests, coordinating with the Account Manager when on-site. The role emphasizes delivering exceptional guest experiences, assisting with admissions and inquiries, and handling administrative duties while non-managerial leadership guides the team.

Compensation is hourly with tips; benefits include insurance options and a 401(k). The schedule runs Monday through Sunday.

Qualifications

• High school diploma or GED is required.
• Must be at least 18 years old and pass background, MVR and drug screen.
• Six months related experience and/or training may be required.
• Must have a valid driver’s license and clean driving record.
• Must be able to drive a manual transmission.

Responsibilities

• Greet guests and manage vehicle check-in/out and parking procedures.
• Assist guests with directions, taxis, reservations and other inquiries.
• Lead by example to deliver high levels of guest service and assist with scheduling as needed.
• Process cash drops, tickets, and shift reports; reconcile revenue at shift end.
• Maintain knowledge of the client’s facility, rates and amenities; protect guest confidentiality.

Education

High school diploma or GED

Job description

Towne Park LLC is hiring a Guest Service Captain to orchestrate service for hotel guests, coordinating with the Account Manager when on-site. The role emphasizes delivering exceptional guest experiences, assisting with admissions and inquiries, and handling administrative duties while non-managerial leadership guides the team.

Compensation is hourly with tips; benefits include insurance options and a 401(k). The schedule runs Monday through Sunday.