Guest Services Captain — Valet & Concierge Expert

Towne Park LLC; Kansas City (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

The Guest Service Captain at Towne Park LLC orchestrates the service experience for hotel guests, coordinating with the Account Manager to ensure service standards are met. This role handles coordination, on-site guidance, and may resolve urgent issues in the manager’s absence.

Essential functions include welcoming guests, assisting with check-in procedures, handling keys and tickets, and maintaining security of guest information. Strong English skills and a valid driver’s license are required.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with clean driving record.
• Ability to read, write and communicate in Standard English.

Responsibilities

• Greet guests promptly and provide a friendly, professional demeanor.
• Open doors for guests and assist with parking and retrieval of vehicles.
• Maintain knowledge of facilities, rates, and local attractions to inform guests.

Skills

Driver's license

English proficiency

Manual transmission driving

Education

High school diploma or GED

Tools

Wheelchair Safety Training

Job description

The Guest Service Captain at Towne Park LLC orchestrates the service experience for hotel guests, coordinating with the Account Manager to ensure service standards are met. This role handles coordination, on-site guidance, and may resolve urgent issues in the manager’s absence.

Essential functions include welcoming guests, assisting with check-in procedures, handling keys and tickets, and maintaining security of guest information. Strong English skills and a valid driver’s license are required.