Guest Services Agent, Front Desk: Create Memorable Stays

Turtle Bay Resort; Kahuku (HI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Team member discounts and perks

Job summary

Turtle Bay Resort in Kahuku, Hawaii, seeks a Guest Services Agent who will check guests in and out, assist with room assignments, and process payments. You will answer calls, emails, and in-person requests with warmth while guiding guests to North Shore highlights.

Coordinate with Housekeeping, Bell, and Engineering to address needs and resolve concerns, then share recommendations for amenities and local activities. Shifts rotate including weekends.

Qualifications

• 1+ year of hospitality or related experience.
• Friendly, clear communication style and composure under pressure.
• Comfort with computers; experience with a hotel PMS (Opera is a plus).
• Must be able to pass a background check.

Responsibilities

• Check guests in and out, handle room assignments and payments.
• Answer phone, email, and in-person requests warmly and promptly.
• Coordinate with Housekeeping, Bell, and Engineering to meet guest needs.
• Resolve guest concerns and follow up to ensure satisfaction.
• Share recommendations for resort amenities, dining, and local activities.

Skills

Hospitality experience

Excellent communication

Calm under pressure

Customer service focus

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Turtle Bay Resort in Kahuku, Hawaii, seeks a Guest Services Agent who will check guests in and out, assist with room assignments, and process payments. You will answer calls, emails, and in-person requests with warmth while guiding guests to North Shore highlights.

Coordinate with Housekeeping, Bell, and Engineering to address needs and resolve concerns, then share recommendations for amenities and local activities. Shifts rotate including weekends.