Front Desk Agent, FT

Sheraton Kauai Coconut Beach Resort; Kapaa (HI); On-site; USD 38,000 - 48,000; Full time

Job summary

Sheraton Kauai Coconut Beach Resort is seeking a Front Desk Agent to welcome guests and ensure a memorable stay on Kauai. You will manage check-ins/outs, respond to guest inquiries, and provide local recommendations with aloha spirit.

The ideal candidate brings customer service experience, cash handling skills, and strong communication. This on-site role offers a friendly team and a vibrant hospitality environment on beautiful Kauai.

Qualifications

• Experience in a customer service role, preferably hospitality
• Strong communication and interpersonal skills
• Proficient with hotel systems and cash handling

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests
• Efficiently handle guest check-ins and check-outs with accuracy
• Respond promptly to inquiries and resolve issues professionally
• Assist guests with recommendations on local attractions, dining and hotel amenities
• Collaborate with departments to ensure seamless guest experiences
• Maintain a clean, organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate attention to detail and proactive guest satisfaction

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Job description

Property Description

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software