Guest Experience Agent - Front Desk Hero

Sonesta International Hotels Corporation; Lihue (HI); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

Hotel Discounts

401(k) Matching

Paid Parental Leave

Employee Discounts

Job summary

Sonesta International Hotels Corporation in Hawaii seeks a friendly Guest Service Agent to welcome guests, assist with reservations and check-in/out, and deliver personalized hospitality across the front desk and lobby.

You will coordinate with Housekeeping, Engineering, and Food & Beverage teams to ensure smooth operations, upsell opportunities, and exceptional guest satisfaction during stays in our busy island properties.

Qualifications

• Previous hotel, front desk, hospitality, retail, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in/check-out and throughout the stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling using PMS and POS systems.
• Respond quickly to guest concerns and service requests to ensure satisfaction.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and leadership to support operations.
• Assist with upselling opportunities and accurate room inventory management.
• Maintain cleanliness and presentation of Front Desk and lobby areas.
• Follow brand standards, safety guidelines, and guest service expectations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Flexibility

Problem solving

Tools

PMS systems

POS systems

Reservations platforms

Job description

Sonesta International Hotels Corporation in Hawaii seeks a friendly Guest Service Agent to welcome guests, assist with reservations and check-in/out, and deliver personalized hospitality across the front desk and lobby.

You will coordinate with Housekeeping, Engineering, and Food & Beverage teams to ensure smooth operations, upsell opportunities, and exceptional guest satisfaction during stays in our busy island properties.