Guest Services Bell – Warm Welcomes & Luggage Help

Sheraton-Kauai-Coconut-Beach-Resort; Kapaa (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Hotel discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Sheraton Kauai Coconut Beach Resort is hiring a Front Desk / Guest Services agent to warmly greet guests, assist with luggage, and share information about local attractions and hotel amenities. You will escort guests to rooms and help coordinate transportation to ensure a memorable stay.

Minimum one year in guest services or bell experience, fluency in English, and strong communication skills with guests and colleagues are required. This is an on-site, full-time role in Kauai.

Qualifications

• One year prior Guest Services/Bell experience preferred.
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.

Responsibilities

• Greet guests with a warm and friendly demeanor upon arrival.
• Assist guests with their luggage, ensuring prompt and efficient service.
• Provide information about hotel amenities, services, and local attractions.
• Escort guests to their rooms, explaining the features and facilities.
• Deliver messages, packages, and other items to guest rooms.
• Coordinate transportation arrangements for guests as requested.
• Maintain a neat and organized lobby area.
• Anticipate and fulfill guests' needs to ensure a memorable stay.

Skills

Guest services/bell experience

English fluency

Public communication

Familiarity with local area

Job description

Sheraton Kauai Coconut Beach Resort is hiring a Front Desk / Guest Services agent to warmly greet guests, assist with luggage, and share information about local attractions and hotel amenities. You will escort guests to rooms and help coordinate transportation to ensure a memorable stay.

Minimum one year in guest services or bell experience, fluency in English, and strong communication skills with guests and colleagues are required. This is an on-site, full-time role in Kauai.