Resort Front Desk Agent - Guest Concierge & Cashier

Mauna Kea Resort; Waimea/Kamuela (HI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Dining and golf discounts

Job summary

Mauna Kea Resort in Hawaii seeks an HB Front Office Agent to warmly greet guests, check in/out, assign rooms, and handle inquiries. You will record charges, assist with restaurant reservations, transportation, and communicate with housekeeping and engineering to resolve guest needs.

This role requires professionalism at the front desk, cash handling, and the ability to multitask in a busy open-air lobby. The position offers benefits and opportunities to upsell services while delivering the

Qualifications

• Customer-focused service at the front desk in a resort environment.
• Ability to handle cash, coupons, and guest charges accurately.
• Strong communication skills for guests, team members, and supervisors.

Responsibilities

• Greet and assist guests at the front desk; register and check out guests.
• Rent and assign rooms and upsell when appropriate.
• Record guest charges and credits; handle cash transactions per policy.
• Assist guests with restaurant reservations, activities, and transportation.
• Coordinate with housekeeping and engineering on guest requests and issues.

Skills

Customer service

Front desk operations

Guest services

Cash handling

Phone etiquette

Tools

Word

Excel

POS systems

Job description

Mauna Kea Resort in Hawaii seeks an HB Front Office Agent to warmly greet guests, check in/out, assign rooms, and handle inquiries. You will record charges, assist with restaurant reservations, transportation, and communicate with housekeeping and engineering to resolve guest needs.

This role requires professionalism at the front desk, cash handling, and the ability to multitask in a busy open-air lobby. The position offers benefits and opportunities to upsell services while delivering the